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Shipping, payment options, etc.
Returns
Wholesale
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Shipping rates, payment options, etc.
 | | We ship from California via USPS (regular mail) because they have the best rates. Most orders ship the same day or within 24 hours except on Sundays and during national holidays. We do not include prices with the package. If your order is over $100, we require signature confirmation on delivery. |
There are two shipping options:
| Ship Method | Cost |
|---|
| First Class S&H | $3.95.
(Not available for non-US or military destinations.) |
| Priority Mail S&H | $6.95.
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* Note: Wholesale orders have no free shipping option. Also, wholesale shipping options depend on order size (usually, about $1-$2 higher for wholesale.)
DELIVERY STATS (New)
Our customers asked for this and we listened!
| Ship Method | Average | Min | Max | Expected Range |
|---|
| First Class | 4 days | 1 day | 20 days* | 4-7 days |
| Priority Mail | 3 days | 1 day | 14 days* | 3-5 days |
* Maximum delivery times are unusual as they are the result of such things as mail forwarding, etc.
We make every effort to ship orders within 24 hours, however due to circumstances beyond our control this is not guaranteed. Delivery times are estimates only. We advise against shipping to a business address as someone else at your office can potentially take your package. If you still want us to ship to a business address, you'll assume all responsibility if the package goes missing once it is delivered to that address.
Testimonials - We reserve the right to publish your testimonial / feedback and use it in marketing. If you do not wish us to do so, let us know when sending your feedback.
PAYMENT
We accept Visa, MasterCard, Diners Club, and American Express. You can also pay with PayPal. We do not accept personal or business checks.
When an order is placed we authorize your card for the total amount of the order. The actual charge does not take place until the order is shipped (and the total is adjusted for any out of stock items, etc.)
INTERNATIONAL ORDERS
We ship outside the US. However, keep in mind that our international service is geared towards wholesale buyers. For non-US orders the payment options are: Wire Transfer or verified PayPal account (CA and UK only.) Free shipping is not available for non-US orders.
30 Day Money Back Guarantee
If for any reason you are not 100% satisfied with our product, you can return it within 30 days for a refund. (See Returns section for details.)
Returns
In case of manufacturing or product quality defects, items can be returned to us within 30 days as indicated on the packing slip. We do not accept product returned due to normal wear and tear.
Returns must include the packing slip indicating which items are being returned. Even if the product is defective, it must still be included with the return.
We do not refund or reimburse shipping and handling charges. Free shipping is forfeited if a refund request puts your order total below the order minimum. In that case, any refund will be reduced by our normal S&H fee.
Refused orders or orders returned due to bad mailing address will be charged a twenty percent (20%) restocking fee plus standard shipping & handling fee. If we need to re-ship the order due to the wrong shipping address given at the time of the order, we will charge our standard shipping & handling fee. All returned wholesale orders will be charged a twenty percent (20%) restocking fee plus standard shipping & handling fee. The fee will be chared to the same credit card as the original order. When you order from us you agree and authorize this charge if any of these two events occur.
We encourage you to insure your shipment to us or use a reliable carrier (UPS, FedEx, etc.) If your shipment gets lost in transit, we cannot be held responsible.
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